Your Role: 

• Become a member of an IT operation team consisting of Platform System Operators to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices. 
• Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team. Follow defined documentation for incident and change management. 
• Create and Maintain Incident tickets with support teams  
• Shift based role. Normally working in office environment 

To Succeed in this Role: 

• Minimum 2 Years of IT related work experience, of which: 
  • Minimum 2 Years in providing Tier 1 operation support to but not limited to the following software components: 
    • Web Server 
    • API Gateway 
    • Message Brokers 
    • K8s Container 
    • Oracle Database Management and MSSQL 
    • Workflow & Document Management Server 
    • Payment Gateway 
    • Job Scheduling Software 
    • Contact Centre 
• Minimum 1 Years as a team member in a Tier 1 IT Operation team delivering IT Operation support services. 
• Proficient in both written and spoken English and Chinese. 

The ideal candidate should: 

• Come from an IT System Integration company background; 
• Have worked as IT Operation team member in a HKSAR Government IT Maintenance project or in-house mission critical systems with SLA Management. 
• Experience with responding to user problems via telephone and e-mail; and 
• Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases. 

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email to Human Resources.

Email: "Apply now"