We are looking for a high caliber individual to join our Customer Experience Department in the Customer Success & Experience (CSE) Business Group. Reporting to Customer Relations Manager, the candidate is required to carry out major duties as follows: 

Major Duties: 

• Provide a wide range of administrative and support services to meet the business needs of Customer Service Centres for daily business operations 
• Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible 
• Support the team admin work on request but not limited to travel arrangements, onboarding/offboarding logistics, etc 
• Work closely with internal and external counterparts for supporting annual budget preparation, internal control and payment arrangement and oversee facility management, including maintenance, security, and safety procedures 
• Assist in coordinating both internal and external training, customer engagement workshops, promotion activities etc 
• Provide support for marketing campaign and other promotion activities 
• Perform other duties as directed by the supervisors and other ad hoc duties assigned 

Requirements: 

• A recognized university degree or equivalent qualification in Business Administration, Marketing & Management, or related disciplines, with a minimum of 2 years relevant working experience in customer service, marketing and sales / Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B).  
• Working experience in marketing service support or sales promotion will be an advantage. 
• A good team player with agile and can-do attitude  
• Organised with multi-tasks capacity, able to work independently under tight schedule and willing to meet new challenges 
• Excellent communications skills in handling customers enquiry or complaint in both written/spoken English and Chinese 
• Hands on MS Office, Excel, PowerPoint, and Chinese word-processing experience

Please apply by clicking the button “Apply” for application giving a detailed C.V., including career history, current and expected salary, major achievements and personal attributes by 12 Sept 2024.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://www.clpgroup.com/