Guest Services Officer / Senior Guest Services Officer
Man Hing Hong Properties Company Limited
- Company Industries:Others
Job Information
- Post Date:2024-08-31
- Location:Causeway Bay
- Employment Type:Full time
- Others:Responsible for Guest Services Counter operation
Fresh graduates are welcome
Shift Duty but no overnight shift required.- Job Function:Front Office Guest Services
Job Description
Responsibilities:
- Handle day-to-day front desk duties such as general enquiry (phone/email), registration, check-in / check-out, etc.;
- Handle enquiry and complaints;
- Ensure and provide a professional guest arrival experience
- Maintain good relationships with in-house guests;
-Cooperate with the housekeeping and technical team for the rooms related issues, including rooms status, defect rooms and maintenance orders;
- Ad hoc duties as assigned by the superior
Requirements:
- Diploma in Hospitality Management or related disciplines;
- Pleasant personality with good interpersonal & communication skills and can be a good team player;
- Good command of both written and spoken English, Cantonese and Mandarin;
- Good PC skills (e.g. MS Word, Excel, etc.);
- Fresh graduates will be considered;
- More experience will be considered as a senior officer
We offer attractive remuneration package to the right candidate. Interested parties please send full resume including current and expected salaries to the Human Resources Manager, Man Hing Hong Group, 31/F Man Yee Building, 68 Des Voeux Road Central, Hong Kong or by clicking "Apply Now". (website: http://www.mhh.com.hk/).
The incumbent will provide warm and friendly assistance and service to valuable guests of the serviced apartments.
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