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Specialist/ Executive (Customer Experience/ User Growth)

Doo Technology Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-08-31
  • Location:Kwun Tong
  • Employment Type:Full time
  • Others:Regional Exposure
    Attactive Salary Package
    Young and Energetic Team
  • Job Function:Direct  Marketing  CRM  

Job Description

To cater to our business expansions, we are now hiring high caliber talents to join our growing team, together with our current talent forces to support the business strategies, goals and initiatives. 

Job Duties:

  • Assist in designing and executing a personalized customer experience strategy, including user acquisition, activation, retention, segmentation, engagement enhancement, in order to achieve business growth maximization.
  • Collaborate with key departments, particularly Data Analytics, Product Development and Product Design, to create and manage campaign execution and performance reporting.
  • Conduct market research and competitive analysis to identify trends, consumer insights and growth opportunities. Provide recommendations to the product team to optimize the customer journey.
  • Utilize analytics tools to track, measure, and report on key performance indicators (KPIs) and campaign effectiveness. Provide actionable insights and recommendations for optimization.
  • Leverage cross-cultural awareness to tailor marketing strategies to regional nuances, improving customer engagement and brand loyalty.

Requirement: 

  • 4 years of experience in Marketing, with at least 2 years in digital marketing
  • Exposure to the East Asia market is an advantage
  • Demonstrated results in improving lead volume, conversion rates, retention, and product adoption.
  • Strong analytical skills to make data-driven decisions for commercial and operational performance.
  • An entrepreneurial mindset and a willingness to get involved in the details.
  • Confident communication skills for reporting to stakeholders at different levels.
  • Exceptional organizational skills, attention to detail, and a customer-obsessed approach.
  • Ability to analyze customer, business, and industry data to distill insights and drive performance.
  • Familiarity with SQL and Google BigQuery is favorable, but not a hard requirement.
  • Excellent communication skills (written and verbal) with strong attention to detail (English and Simplified Chinese).

What are our benefits?

  • Rewarding career development with regional exposure
  • Double pay
  • Performance bonus
  • Medical insurance
  • Five-day work week
  • Daily snacks & weekly afternoon tea
  • Focus on a booming industry and a well-planned development strategy
  • Friendly and open work environment with a young, energetic team.

Company Info

Doo Technology Limited

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