Our client is a global asset management firm who provide an extensive range of financial services worldwide. The firm is well known for its research-driven approach and commitment to delivering strong investment performance. The IT Solutions Specialist will join our client's APAC team and provide tier 2 IT support covering desktop, application, trading, and infrastructure.

Client Details

Our client is a global asset management firm who provide an extensive range of financial services worldwide. The firm is well known for its research-driven approach and commitment to delivering strong investment performance. The IT Solutions Specialist will join our client's APAC team and provide tier 2 IT support covering desktop, application, trading, and infrastructure.

Description

• Respond to IT support requests escalated from tier 1 helpdesk and provide quick and effective assistance.
• Listen attentively to customers' questions and concerns and offer optimal solutions by walking them step-by-step through troubleshooting and configuration processes.
• guiding them through systems troubleshooting and configuration.
• Represent the company with professionalism by prioritising customer satisfaction in all communications, directing unresolved issues to tier 3 teams.
• Ensure follow-up with customers to ensure satisfactory service.
• Inform and educate customers about IT products and services which improves workflow more efficient.

Profile

• Bachelor's degree in an information technology discipline.
• Any additional information technology certifications are advantageous.
• 5+ years' professional experience and demonstrated success working with customers in an IT support role.
• Excellent problem-solving and analytical skills, capable of breaking down technological processes and deliver clear step-by-step instructions.
• Passion for technology and eager to stay on top of the latest technology trends.
• Patient, friendly demeanour with a great aptitude for listening and a commitment to providing exceptional customer service.
• Team-oriented mindset with an openness to constructive feedback
• Strong verbal and written communication skills in English.

Job Offer

An opportunity to join a cohesive and collaborative regional IT team, excellent compensation, and work-life balance.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Steve Lai on +85236022480.