Job Summary

To assist supervisor to manage daily operations of the property including monitoring of property maintenance, cleaning and security; maintain good tenant relationship; supervise and liaise with service contractor to ensure quality services are provided.

Responsibilities

• Assist the supervisor & coordinate a team of janitors and property management staffs in delivering supportive services to internal teams and Customer
• Assist in managing team to ensure quality of services being delivered to clients and meet the agreed SLA and KPI
• Monitoring vendor performance and resolving any vendor issue
• Supports and maintains clean, fully-stocked and functional Customer Care Areas and Conference rooms to include all amenities. Administers vendors providing standard office services (i.e., cleaning, pest control) and orders office supplies
• May generate purchase requisitions and coordinate with vendors for delivery and invoicing
• Assists in compilation of data for the budget and forecast process which includes quarterly forecast and annual budgets
• Directs and/or sources inquiries to appropriate cross-functional teams
• Engages field and other personnel when necessary to ensure problem resolution
• Ability to discern Customer Satisfaction-related issues and escalate to management
• Prepare various monthly and management reports and analysis
• Tracks, follows up, and reports on customer inquiries and issues
• Assists with special projects as assigned

Qualifications

• Certificate / Diploma or above, preferably in property/ facility management or other relevant disciplines 
• A member of relevant professional organizations preferable
• Experience in Commercial Building will be definitely an advantage
• At least 2 years' relevant experience in property/facility management
• Good interpersonal skill and be able to work under pressure
• Good command of written and spoken English and Chinese
• Knowledge of DMC & BMO or related ordinates
• Good PC skills on PC skills including MS Word, Excel and Power Point etc