Information Technology Services Centre 
Computer Technician II(s) (Ref. 240002BN) (Closing date: September 17, 2024)
The Information Technology Services Centre (ITSC) is looking for individuals to provide Central Data Centres services of the University. The appointee(s) will be assigned to the Centre’s Central Operations Team, and will be required to perform shift duties, including beyond office hours, over-night, weekends, and public holidays. Monthly shift allowance will be provided.
The appointee(s) will be responsible for (a) performing infrastructure service desk functions to take care of incident management and request fulfilment; (b) monitoring networks and various systems, fault reporting and escalation according to standard operation procedures; (c) performing network, hardware system, and data centre infrastructure routine checks and troubleshooting; and (d) performing daily operation tasks, such as asset management in data centre, entrance request handling, job submission, data backup, report generation, cable patching and other network/systems/data centre housekeeping works. 
Applicants should have (i) a Diploma/Certificate, preferably in Computing or related subjects, from a recognised university or technical institute; (ii) experience in network, systems or data centre operations; (iii) a positive attitude towards observing disciplinary codes of shift duty; and (iv) good communication and interpersonal skills. 
Appointment will initially be made on a 2-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement. 
[Those who have responded to previous advertisements for the same post (Ref. 240000ZW, 240001GU and 240001P3) need not re-apply.]