Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for ensuring the branch operation is in accordance with the established rules and procedures, and high quality customer service is provided.

Responsibilities:

• Supervise counter services of a retail branch
• Ensure standard operating procedures are conformed
• Responsible for branch security and well-being of the premises
• Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments
• Assist in scheduling working hours and involve in performance management/counseling on branch operations staff
• Perform cross-selling bank products to customers

To meet the challenge, you should have the following qualifications and attributes:

• Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level
• Thorough knowledge of retail branch operations and security control
• Sound interpersonal and communication skills
• Ability to work independently and under pressure
• Good command of both written and spoken English and Chinese

(Candidates with less experience will be considered as Assistant Customer Services Manager)

Please note that only shortlisted candidates will be notified.