Job Duties

• Liaise with internal and external departments, including teammates, sales and customers to arrange the schedule of piano tuning.
• Coordinate, monitor and guide the technicians to ensure their services level can achieve the company requirements.
• Maintain accurate record in system.
• Enhance Customer Loyalty level.
• Monitor daily customer services and handle exception cases.
• Participate in system application and optimization assistance.
• Perform ad-hoc duties as assigned.

Requirements

• Diploma holder or above in any discipline.
• At least 1 year CS / Sales experience.
• Experience in aftersales services is highly preferred.
• Knowledge of CRM system, public transport or HK route arrangement is an advantage.
• Typing speed at least 30WPM in Chinese.
• Detail-minded and able to handle multi-tasks under pressure.
• A good team player with can-do attitude.
• Average 5 days work per week.
• Candidate with more experience will be considered as CS Assistant Officer.

Please send your resume with current & expected salary and the date of available via the system or send it to the Human Resources Department of Parsons Music Limited at 8/F, Railway Plaza, No. 39 Chatham Road South, Tsimshatsui, Kowloon, Hong Kong.

(Data collected will be used for recruitment purpose only.)