Your role

• To provide professional customer services to clients via phone calls / email / live-chat
• To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events
• To manage communication with customers in a friendly, professional & courteous manner
• To perform ad-hoc tasks as assigned

To succeed in this role

• HKCEE / DSE graduated or above
• Fluency in Korean in both written and speaking is a MUST
• TOPIK level 2 or above
• Effective communication in written & verbal English & Chinese (Cantonese and Mandarin)
• Keen interest in lifestyle living. Background in travel industry is preferred
• Hand-on experience in travel booking, reservation and ticketing is preferred
• Customer-oriented, good telephone manner & problem solving skill
• Proficient in MS Excel, Word, PowerPoint and Chinese word processing
• Shift duty is required

Work location:  Shatin

Contacts for Enquiries
 

• Hotline: 2888 2485 / 3922 6540
• WhatsApp: 5438 4792

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to career-cso@ pccw.com.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.