Responsibilities:

• Lead and oversee all retail store operational matters to achieve long-term strategic business goals
• Review front-line sales and activity reports, and provide insightful analysis to C-suite executives on the performance of all retail locations
• Conduct quarter/annual performance reviews for front-line staff to manage and improve under-performing employees and recognize outstanding ones
• Oversee front-line sales coaching and collaborate with internal stakeholders to improve incentive programs
• Act as a liaison between the Head Office and all retail sites to ensure consistent and exceptional customer service standards
• Work with Operations HR department on salary appraisals and new hires
• Ensure compliance with brand guidelines and operational processes and procedures for store operations, visuals, and marketing within the retail stores and treatment centers

Skills and Qualifications:

• 8+ years of relevant experience
• Demonstrable experience in leading and managing retail store operations
• Effective people management skills, including motivation, development, and performance management
• Proficiency in both Chinese and English communication