Are you a technology enthusiast who thrives on solving complex challenges and empowering others? Do you possess a passion for continuous learning and a knack for tackling diverse problems with innovative solutions? If so, we invite you to join our dynamic GoGoX team as a Service Desk Engineer. In this pivotal role, you will become the trusted guardian of our systems and the first-line hero for our employees' technology needs.

What you will deliver
System Guardian

• Uphold the integrity of our technological infrastructure, including firewalls, on-premises hardware/VM/OS/software, and Genesys/3CX call center software.
• Collaborate closely with our Cloud Infrastructure team to manage access control and security in GCP,AWS, and SaaS environments.
• Proactively monitor system performance, identify potential issues before they escalate, and implement preventative measures to ensure seamless operation.
• Cultivate a forward-thinking mindset by researching and recommending emerging technologies and best practices to keep our systems at the forefront of the industry.

  Tech Guru & Employee Advocate:

• Provide prompt and professional support to employees through various channels, including Slack, Jira, and in-person consultations.
• Troubleshoot technical problems with expertise and efficiency, clearly explaining solutions and documenting resolutions for future reference.
• Foster a culture of tech awareness and security consciousness among employees by providing educational resources and tailored guidance.
• Onboard new joiners seamlessly by provisioning their company hardware and guiding them through the initial tech setup process.

  Collaborative & Thriving:

• Partner effectively with our diverse and talented engineering team to guarantee seamless tech integration and comprehensive support.
• Share your knowledge and expertise openly with internal stakeholders to gain a deeper understanding of their needs and deliver impactful solutions.
• Contribute to a positive and supportive team environment where every individual feels valued, empowered, and encouraged to contribute their unique perspectives.
• Leverage your negotiation and relationship-building skills to collaborate with vendors and external partners, ultimately contributing to the company's continued success.

Who You Are

• A passionate advocate for technology with a demonstrated commitment to continuous learning and personal growth.
• Bachelor's degree in technology or computer science (or equivalent experience that speaks to your technical prowess). Preferred but not required.
• Proven experience in technical support, ideally with a customer service focus and a track record of exceeding expectations.
• Solid understanding of various operating systems, network infrastructure, performance monitoring tools, and security best practices.
• Excellent communication and interpersonal skills, with the ability to connect with and effectively assist diverse personalities.
• Fluency in English is essential; Cantonese a plus.

What We Offer

• Casual and comfortable work environment: Ditch the suits and embrace your individuality!
• Weekly provisions: Enjoy a variety of fresh fruits, snacks, beverages, and even occasional refreshments to fuel your day.
• Growth opportunities: Be part of a fast-paced, industry-leading logistics tech company and witness your career flourish.
• Multicultural tapestry: Learn from and collaborate with a vibrant team representing diverse backgrounds and perspectives.
• Tech-loving community: Join a passionate engineering team obsessed with technical excellence and innovation.
• Work-life harmony: We value flexibility, casualness, and even pet-friendly policies to ensure your well-being.
• Continuous learning: We encourage professional development and actively support your personal growth aspirations.