Qualifications & experience

• At least 2 years of experience in the financial industry
• Bachelor's degree in Computer Science, Financial Engineering or related field
• Expertise in the field of equity and futures products, understanding of the workflow from front to back office in financial institutions is preferred
• Good technical troubleshooting and problem solving skills
• Proactive and team-oriented
• Familiar with JAVA technology stack, development experience is a plus
• Good command of spoken and written English and Chinese, Mandarin is preferred

Tasks & responsibilities

• Provide 1st/2nd line support for retail trading platforms (stocks, futures, stock options and VA)
• Upgrade and follow up on permanent fixes for development related issues
• Liaise and manage software vendors
• Work closely with development and QA teams to troubleshoot issues
• Improve system support documentation and user guidance