Geekplus is a global leader in mobile robotics technologies, providing innovative solutions for order fulfillment. With over 1,000 industry leaders using our systems, we deliver flexible, reliable, and efficient automation for warehouses and supply chains. Founded in 2015, Geekplus has more than 1,500 employees and offices worldwide, including in the US, Germany, the UK, Japan, South Korea, Mainland China, Hong Kong SAR, and Singapore.

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We are looking for a Customer Care/Technical Support Executive to join our team, reporting directly to the Senior Manager, Customer Care. The role involves responding promptly and professionally to global customers who are using our warehouse automation solutions, ensuring a high quality of service.

Candidate will need to handle and collaborate with internal technical support and engineering teams to resolve customer issues, including hardware and system-related problems. For any complex cases, they may escalate to senior team members according to the standard workflows. Additionally, attending regular team meetings allows for task updates, sharing of unique cases, and discussions on improving after-sales service.

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Candidates should hold a higher diploma or above in IT-related disciplines, or any other disciplines with relevant IT knowledge will also be considered. Experience in providing customer service or technical support to corporate clients is essential. Applicants should possess good communication skills and the ability to multitask, along with good command of Cantonese, English, and Mandarin. Proficiency in MS Office and Chinese word processing is required.

This is a shift role from Monday to Sunday (5-day work week), with the following schedules: (A) 07:00-14:00 and (B) 15:00-24:00.

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Geekplus offering:

• Young and energetic work culture
• Opportunities for global mobility
• Double pay plus attractive performance bonuses
• Medical and dental coverage
• 14 to 21 days of annual leave
• Cozy office environment with refreshments
• Location: Kowloon Commerce Centre, Kwai Chung

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If your qualifications, experience, and aspirations match our requirements, please send your resume, along with your current and expected salary, to us. All information and materials submitted will remain strictly confidential and will be treated for recruitment purposes only. Only shortlisted candidates will be notified.