Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

• To lead and manage the operation of Securities & Fiduciary Services Operations by constantly reviewing the supporting process for securities settlement, nominee services and fund administration at an efficient and cost-effectiveness manner; and ensuring adherence to established procedures and performance standards in terms of output quality and turnaround time
• Ensure tasks of the unit are completed within specified standards of quality, agreed service level, turnaround time and industry cut-off time
• Develop and continuously review, streamline and improve processes to increase efficiency, productivity
• Liaise and work with Regional Securities & Fiduciary Services Operations to improve and optimize on the use of the Bank's operation related systems
• Manage working relationships with internal partners and service partners to ensure that a seamless process flow for applications and to support their initiatives for revenue generation and market share expansion
• Recommend and implement appropriate actions in response to regulatory and related developments that impact operation guidelines
• Keep abreast of market development and practices and share with staff members
• Issue procedure manual and ensure manual is updated with changes in process and guidelines over time
• Provide direction by setting performance targets for staff and monitor, appraise actual performance against targets
• Manage budget delivery, efficiency, productivity and resource utilization by means of management tool kit
• Coach and develop subordinates and guide them in completing their assignment
• Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty
• Adhere, provide guidance and ensure the staff / departments comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, SFC, MAS, etc pertaining to the operations
• Escalate exceptional/outstanding/suspicious transactions to Head of Institutional Banking Group Operations and other relevant parties for necessary follow up action per the T&O and Group Significant Incident Notification Protocol Guideline
• Comply with UDMA Policy requirement and operation manual for UDMA change management process which include UDMA governance process, control and support tasks, if required

Requirements:

• Bachelor's degree or above in business administration, marketing, or a related field
• At least 10 years’ of experience in management role from securities operations
• Strong leadership, communication, presentation and interpersonal skills
• Strategic and exhibit critical thinking
• Analytical, overall comfortable with numbers. 
• Able to manage stakeholders well, experienced in managing conflicts. 
• Independent, proactive, self-motivated and strong risk control mindset
• Energetic, enjoys driving change and solving new problems
• Team player, demonstrable ability to collaborate widely across the organization

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.