Assistant Front Office Manager

Job Responsibilities:

• Assist Front Office Manager to manage the front office operations;
• To response to guest comments and complaints relating to service standards and take necessary action to achieve the highest level of guest satisfaction;
• To represent management and take charge of situations and make necessary decisions in the absence of the senior management;
• Handles any emergency issues in a professional manner, reports any unusual incidents with appropriate follow up.

Job Requirements:

• Diploma or above in Hospitality Management or related disciplines;
• Minimum 5 years of experience in Front Office operations with at least 3 years in supervisory level;
• Pleasant, energetic with positive service attitude and excellent interpersonal skills;
• Good communication skills in both English and Chinese including Putonghua.

Benefits:

• Discretionary bonus 酌情性花紅
• 7-8 days off per month 每月7-8天有薪例假
• 12 days annual leave 12天有薪年假
• Birthday leave 生日假
• Family Leave 家庭友善假
• Free duty meal 免費員工膳食
• Medical benefits 醫療及住院計劃
• Staff discount 員工優惠

Interested applicants please apply with full resume, expected salary and contact telephone number to Human Resources Manager, The Harbourview, No.4 Harbour Road, Wanchai, Hong Kong or by clicking “Quick Apply”.

Personal data provided will only be used for the purpose of employment application to the Hotel. Applicants not invited for an interview within 2 months should consider their applications unsuccessful.