Responsibilities:

• Monitor and respond to all inquiries received via email or phone within specified internal and external timeframes or Service Level Agreements.
• Utilize internal systems and applications effectively to manage queries, follow-ups, internal coordination, and external communication.
• Ensure timely resolution of outstanding or pending matters, escalating when necessary.
• Collaborate closely with internal teams, both local and global, to resolve issues related to payments, receipts, commissions, AML/KYC compliance, and reporting.
• Handle and prepare reports and mailings for investors and clients accurately and promptly.

Requirements:

• Bachelor degree holder
• Native or N1 level Japanese speaker with fluent English, preferably also fluent in Cantonese
• Strong communicator, preferably with experience in client servicing positions
• Willingness and ability to collaborate and contribute in a global team environment
• Adaptative and possesses strong problem-solving skills