About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. 

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. 
 

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. 

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
 

Website: https://www.hktteleservices.com/

將通過多種平台（包括但不限於電話、電子郵件、實時聊天）以及時的方式提供服務，提升客戶的整體滿意度。

主要職責

• 以積極、友善和專業的態度解答一般查詢

• 通過電話和電子郵件滿足客戶不同的服務需要

• 遵守所有監控和服務規定，確保熱線運作順暢

職位要求

• 文憑或以上

• 有銀行或金融機構工作經驗者優先

• 有客戶服務主任工作經驗者優先

• 有HKSI 1, 7, 8牌照優先

• 良好的粵語、基本英語和普通話

• 需要輪更

• 懂得中英文輸入法

• 工作地點：鰂魚涌