Assistant Customer Experience Leader
Octopus Holdings Limited
- Company Industries：Others
Job Information
- Post Date：2024-09-26
- Location：Kowloon Bay
- Employment Type：Full time
- Others：Experience in mobile app design
Experience in Adobe Suite, Figma - Job Function：Web Interaction Design
Job Description
Job Responsibilities:
- Work with cross functional teams and entities for business requirements and writing functional specifications with process flows and UI design concepts for in-house or vendors to answer user needs and business goals
- Create customer flows, wireframes, prototypes, and design mock-ups
- Prepare creatives (e.g. Powerpoint presentation and collaterals) to illustrate the product and its features and functions to the target audiences
- Design UI/UX/CX for website and mobile Apps on iOS and Android platforms to meet Company and user group’s requirements
- Create simple and intuitive UI, and enhancing flows with user friendly products and the adoption of the latest technology (Web and Apps)
- Participate in design discussions and collaborative sessions with teams and stakeholders, offering and providing feedback on concepts and ideas to enhance product design and customer experience
- Initiate new ideas and concepts, and keeping in pace with industry UX trends to enhance the competitiveness of Octopus
- Setup, collect and study analytic results and make recommendations with market intelligence of similar products in the market
- Conduct focus group and user interview to listen customer voice
Job Requirements:
- Bachelor’s degree holder in in Computer Science / Design / Human Computer Interaction or equivalent or certification of any UI and UX courses, preferably in computer graphic design or human computer integration
- Minimum of 3-5 years in dynamic UX practice (eCommerce, internet, mobile companies, agency or consultancy)
- Experience in mobile app agency or in-house for app design
- Experience with a variety of design tools such as Figma, Axuro, Omni Gaffle, Google Analytics, Mix Panel, Adobe Creative Suite, After Effect is highly desirable
- Experience in HTML, CSS3, Git, and JavaScript is an advantage
- Knowledge of user personas and both qualitative and quantitative research; understanding of programming logic is a plus
- Good team player and possess good interpersonal skill
- Self-motivated, result-oriented and attention to details and Customer centric
- Good command in written and oral English and Chinese
We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"
Visit our web site: http://www.octopus.com.hk/
The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.
Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion,sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.
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