Your Impact In Role

• Provide world class customer support through emails and phone calls for users
• Handle the escalation from the Customer Service Team
• Help users troubleshoot any issues they experienced

Be the advocate of Uber’s technology and communicate to potential partners

Deliver high quality user support and user satisfaction while solving complex inbound or outbound issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support

• Troubleshoot technical issues or problems driver experience
• Work on both phone and ticket-based cases, if relevant, and resolve escalations
• May perform root cause analysis and present findings
• Highlight common ticket types / issues to Team Lead

The Experience You'll Bring

• Self-driven, independent, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
• Strong communication skills whether through phone or messaging or face-to-face
• Fluency in Cantonese is a must, fluency in English is preferred
• Ability to persuasively demonstrate product and industry knowledge to users and problem solving skills
• Strong interpersonal skills to build and maintain relationships
• Good knowledge of the industry is a plus
• At least 1 year experience in the customer service industry

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.