We are looking for a Service Centre Officer / Service Centre Officer (Overnight) based at Island Shangri-La, Hong Kong!

As a Service Centre Officer / Service Centre Officer (Overnight), we rely on you to:

• Handle all incoming and outgoing calls promptly
• Provide and record all guest messages and wake-up calls
• Fulfill guest needs as requested according to the established standard
• Answer general inquiries and explain latest F&B promotion
• Perform any other duties as requested by the Supervisors

We are looking for someone who has:

• Relevant experience in the Hotel or Service Industry
• Proven demonstration of teamwork
• Good command of English, Cantonese and Putonghua
• Willingness to rotate across shifts, including day, night and overnight shifts

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8780 / 2733 8920
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.