Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process customer information enquiry requests and handle various court orders including account record investigation, debit notes & vouchers; freezing deceased/ bankrupt/ winding up customer accounts and Caution List update according to the operation procedures as documented in the Operation Manual/ operation handbook/ SOP and other operational duties as assigned by supervisor
• Interpret and analyze information received from different external parties (e.g. law enforcement agency or regulatory bodies) and provide a succinct summary for document and information retrieval.
• Ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual and report problem to supervisor immediately
• Provide support to daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs in terms of standard service turnaround time or according to industry practice or as required in court order, accuracy and correctness and comply to bank policies and regulatory requirements
• Handle internal/ external customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units/ parties within benchmark
• Understand the bank policies on information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately
• Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor
• Provide periodic operational reports and management reports as required
• Assist team leader to review and update the operation manuals, operation handbook and SOP
• Perform GL and system record checking/ reconcilement on timely basis and escalate material difference to supervisor
• Participate and familiar with the procedures as documented in BCP Plan to ensure operations will not be interrupted due to disaster
• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations

Requirements

• Practical experience in banking operations to handle external enquiry from law enforcement agencies, various court order, bankruptcy/ winding up procedures, deceased cases and consumer banking operations
• Minimum 4 years experience in consumer banking operations
• Experience of dealing with regulatory matters or supporting compliance function will also be considered
• Able to accept guidance and instruction of supervisor towards achieving the team’s goals
• Being attentive to details of assigned job and self-discipline
• Ownership of results and commitment to personal goals
• Good interpersonal and communication skills
• Fast and accurate typing
• Knowledge of Company Ordinance, bankruptcy/ winding up procedures and consumer banking practices & procedures
• Banking Certificate of HKIB is an advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.