Responsibilities:
 

• Distribute tasks to site teams and monitor each task through to completion
• Record staff and system fault requests on the helpdesk
• Provide administration support to on-site FM team
• Provide information and take booking from internal staff and external client for reservation of facility/service such as conference room and meeting
• Provide a friendly and professional point of contact for staff for any queries or concerns
• Work closely with FM team to develop and enhance the quality of service and reporting processes
• Liaise with wider team members to ensure the vest resolution, consistent with the contract

Requirements:

• High/advanced diploma in Business Admin/Facility/Property Management/Business Administration or equivalent
• At least 5 years’ solid working experience in Customer Service/ Property / Facility management, preferable in sizable companies
• Experience in customer service, proactive and friendly attitude are preferable
• Good communications and interpersonal skills, able to interact effectively with people at all levels
• Mature, proactive, self-motivated, well-organised and independent working attitude
• Excellent command in both written and spoken English, Cantonese and Mandarin
• Proficient in using MS Office

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