Business Analyst (E-banking)

Industrial and Commercial Bank of China (Asia) Limited

Responsibilities

Handle enquiry from branches/ departments and co-work with them to deliver sales opportunities
Provide prompt business support to customers of Commercial Internet Banking/ Commercial Mobile Banking through relevant systems and applications
Solve complaints from customers
Reflect customer feedback and suggest service improvements in terms of products, systems and daily workflow
Conduct UAT in Commercial Internet Banking/ Commercial Mobile Banking if necessary

Requirements

Post- secondary education or above
Minimum 3 years’ experience in customer service, preferably in banking industry
Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
Familiar with corporate e-banking practice and products
Good presentation and communication skills
Good command of spoken and written English and Chinese (good command of Putonghua is an advantage)

Industrial and Commercial Bank of China (Asia) Limited

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