The role:

• Handle customer enquiries and complaints via hotline and digital channels (online chat, email)
• Support lost property enquiry and perform administrative tasks
• Deliver a seamless customer care experience to the customer
• Assist with service enquiries and operations at Customer Service Centre as needed
• Participate in passenger liaison meetings to gather feedback for bus service improvements
• Perform other ad hoc duties as assigned by supervisors

Skills and attributes:

• HKCEE/HKDSE or above, with experience in customer service and call centers is preferred
• Passionate about developing a career in the customer service field
• Strong communication and interpersonal skills
• Good command of written and spoken Cantonese, English, and Mandarin
• Proficient in computer applications and Chinese word processing
• Friendly, customer-focused attitude with good manners
• Shift duties are required
• Fresh graduates are welcome

Applications, with detailed qualifications, employment history, salary expectations and contact information, should be sent for the attention of Assistant Talent Resourcing Manager, Citybus Limited, 5/F., No. 8 Chong Fu Road, Chai Wan, Hong Kong. Applications can also be e-mailed to [email protected]. 

Who are we?

Citybus is a market leading operator of public transport services operating over 1500 buses and employing over 5000 colleagues across our organization to serve over 1 million customers in the city. We are following our core value of “putting our people first”, we know that strong teams and high levels of employee engagement deliver a high-performance culture and a business that will deliver results. Therefore, we invest in our people and technology to provide an extraordinary journey to our customers where we put safety in the first place in the business. Having secured two new ten-year operating franchises to provide public bus services across Hong Kong and won the bid to operate new routes in the New Territories, this is an exciting time to join us as we head into a new chapter of our business.

Citybus is an inclusive employer, our team represents a diverse group of performance driven members with experience across various industries. Our goal is to transform traditional bus services with a strategic focus on driving the transition to zero-emission vehicles in an effort to support our sustainability objectives.