A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Manager (Operations Supports).

Principal responsibilities

• Conduct internal control/ process review on debt collections operations to ensure adequate controls are in place in the First Line of Defense and the department’s adherence to Group policies, procedure manuals, statutory requirements and regulatory guidelines
• Propose and implement quality enhancement and control strengthening initiatives in response to customer feedback and business needs
• Prepare statistical and ad-hoc reports for management review
• Perform UAT, system conversion, enhancement and development

Requirements

• University degree in a related discipline OR other relevant qualifications
• Minimum 2 years' experience in banking
• Sound knowledge of retail banking, unsecured lending and mortgage business, credit control/ administration, complaint handling or other related areas an advantage
• Good knowledge of application software (Skills in MS Word, Excel, Powerpoint and Access)
• Strong business acumen, self-motivated, logical and positive thinking, interpersonal and analytical skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.