Customer Services Officer (Fresh graduated is welcome)
Victory Securities Company Limited
- Company Industries:Others
Job Information
- Post Date:2024-10-03
- Location:Sheung Wan
- Employment Type:Full time
- Others:Fresh graduates are welcomed
Strong customer service skill - Job Function:Security Services
- Benefits:5 days work week. Double pay is guaranteed
Job Description
Principal Responsibilities:
- Provide professional customer service by answering inquiries through phone and email
- Handle and follow up on client inquiries, liaising with external parties and internal departments as needed
- Process account opening documents, perform data entry, and conduct validation checks
- Review workflow procedures to enhance work quality and ensure the accuracy of daily operations
- Collaborate closely with the IT department for software development and testing
- Undertake ad-hoc projects or assignments, and prepare weekly/monthly reports
Requirements:
- Bachelor's degree from a reputable university
- Knowledge of securities, financial services, or futures products is preferred
- Candidates with less experience or recent graduates will also be considered
- Comprehensive training will be provided
- Candidates with less experience will also be considered
- Strong customer service orientation, excellent communication, and problem-solving skills
- Ability to work independently, under tight schedules and pressure
- Proficient in PC applications, including Excel, Word, and Chinese word processing
- Fluency in spoken and written Chinese and Cantonese, with conversational Mandarin and English
Company Info
Victory Securities Company Limited
Contact
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