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Customer Services Officer (Fresh graduated is welcome)

Victory Securities Company Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-10-03
  • Location:Sheung Wan
  • Employment Type:Full time
  • Others:Fresh graduates are welcomed
    Strong customer service skill
  • Job Function:Security  Services  
  • Benefits:5 days work week. Double pay is guaranteed

Job Description

Principal Responsibilities:

  • Provide professional customer service by answering inquiries through phone and email
  • Handle and follow up on client inquiries, liaising with external parties and internal departments as needed
  • Process account opening documents, perform data entry, and conduct validation checks
  • Review workflow procedures to enhance work quality and ensure the accuracy of daily operations
  • Collaborate closely with the IT department for software development and testing
  • Undertake ad-hoc projects or assignments, and prepare weekly/monthly reports

Requirements:

  • Bachelor's degree from a reputable university
  • Knowledge of securities, financial services, or futures products is preferred 
  • Candidates with less experience or recent graduates will also be considered
  • Comprehensive training will be provided
  • Candidates with less experience will also be considered
  • Strong customer service orientation, excellent communication, and problem-solving skills
  • Ability to work independently, under tight schedules and pressure
  • Proficient in PC applications, including Excel, Word, and Chinese word processing
  • Fluency in spoken and written Chinese and Cantonese, with conversational Mandarin and English

Company Info

Victory Securities Company Limited

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