JOB ROLE AND RESPONSIBILITIES

• Conduct regular business & KPIs analysis for each Service Centre, identify operation improvement opportunities and propose improvement plan
• Assist Service Manager to conduct operation study, implement workflow and efficiency improvements
• Assist Service Manager to work out local campaign/promotions, conduct measurement on the result and propose for fine-tuning
• Conduct customer survey and analysis on service satisfaction, propose best practice and conduct standardization in all service centres
• Provide regular report/presentation to update project/improvement progress to Management
• Conduct market research and coordinate with Retail Development Team for marketing campaign
• Work with Service Project Leads / Officers on new product/service development
• Report directly to General Manager-Service Operations

SKILLS AND EXPERIENCE REQUIRED

• Degree holder in Engineering, Business Administration or related discipline
• 3-5 years of experience preferably in customer service, aftersales operations & project management
• Excellent presentation skills with high sensitivity to data
• Capable to work independently, detail-minded, well organizing and coordination
• Good communication skills and a good team player
• Possess project management skill Innovative, fast and adaptive thinking
• Excellent knowledge in PC applications including Word, Excel and PowerPoint
• Candidates with less related experience will also be considered for appointment at a junior position