We’re seeking a Community Manager who will be part of our dynamic team for both coworking space at Kwun Tong and Causeway. The incumbent to provide a wide range of services to ensure efficient operation of the space in both centers, such as sales/space management (including P/L management), admin tasks, general IT support, general administration and other ad-hoc tasks.  

Responsibilities:

-Manage the overall daily operations and interact professionally with our members/clients while being proactive and ensuring quality and service standards;

-Responsible for monitoring P/L of co-working business and enforcing adherence to regulations and quality standards, such as SOP compliance;

-Co-ordinate guest service-related issues and community projects such as maintenance, reservations, and housekeeping in daily operations;

-Build and maintain relationship wit new and existing members across industries and nationalities;

-Cover the front desk during the business hours and be an easily locatable point of contact for our members;

-Maintain customer satisfaction, handling escalated and emergency cases and monitor the overall cleanliness of the venue;

-Provide administrative and office support;

-Assist in ad hoc projects as assigned.

 
Requirements:

- Bachelor’s degree in Hospitality, Tourism Studies and related disciplines;

-More than 5 years’ solid experience in guest service/ concierge/ front desk / hospitality sectors;

-Solid understanding of hospitality working procedures and best practices in Hong Kong;

- Be analytical enough to understand P/L and the basics of accounting. 

- Have sufficient experience in amending membership/license agreements.  

-Proven track record in being at the forefront of fashion, lifestyle, and retail tech;
-Excellent organizational skills, customer-oriented and detail-minded; 

-Excellent communication skills, interpersonal skills and P/R skills with a sense of humor is a plus;

-Proficiency in English, Cantonese and Mandarin;

-Candidates with less experience will be considered as Assistant Community Manager.

 
Interested applicants please provide your detailed resume stating your current and expected salary to us by clicking ‘Apply Now’

 Personal data collected would be used for recruitment purpose only and we reserve the rights to consider the applications for other positions in our Group.