91APP customer service team responsible for clients' after sales service, including but not limited to fashion, beauty & F&B. Our team provides an excellent opportunities to get involved with e-commerce's world in different industry.  

Responsibilities

• Handle general service enquiry and complaints from customers via phone, email and other platforms
• Provide excellent user experience for the customers
• Follow up after-sales service including but not limited to delivery, order cancel and refund etc.
• Liaise with internal and external stakeholders on all order related issues
• Responsible for ad hoc assignment if required

Requirements

• At least 2 years experience in customer service
• Ecommerce operation experience will be an advantage
• Knowledge in Zendesk & Omnichat will be an advantage
• CS experience in Service Centre is an advantage
• Good command in both English and Chinese
• Proficient in Chinese word processing
• Customer-oriented with good problem-solving, presentation and communication skills
• Can work independently
• Candidate with more experience may be considered for Senior Customer Service Officer

We offer

• 5-day work week
• Performance bonus
• Medical and dental insurance
• Birthday leave
• Staff purchase discount
• Free food and snacks
• A fun working environment!

Interested candidates please email your resume, expected salary and availability to bobowong[at]91app.com (or click "Apply Now" button)
 

We offer equal opportunity. Personal information submitted by job applicants will only be used for recruitment purposes.