Responsibilities

• Organized the volume implementation/maintenance for various companies;
• Supervise daily team operations, resources control and dispatching;
• Monitor and maintain engineer skill & technician level and follow the team's service standard to provide service to customer;
• Proactive job/problem escalation to the team supervisor/manager;
• Follow up with unsatisfied customer to ensure issues are resolved and the customers are satisfied;
• Assist Team Manager to keep the team operation smoothly;
• Attend regular review meeting with some dedicated companies to monitor, improvement and implement their computer system;
• Serve as Account Manager for a no. of valuable account;
• Cost elimination, design the procedures and action plans for system migration and installation projects;
• Handling of Tender/RFQ, prepare Scope of Work to account manager;
• Regular technical Staff performance review and provide the result to supervisor/manager;
• Report operational achievements and progress to the team manager on a regular basis including statistical analysis and improvement of action plans.

Requirements

• Higher Diploma in Computer Studies or related disciplines;
• Minimum 4 years experience in a related function is required, technical project leader with job dispatching experience are preferred;
• MCSE or / MCITP / MCSA / MCP is preferable;
• Understanding of ITIL framework;
• Familiar with software applications relating to Notes Client, Desktop Migration;
• Demonstrated leadership abilities and be result oriented;
• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems;
• Highly motivated, self-directed individual capable of making decisions based on an established framework
• Must be customer service orientated and believe in teamwork, collaboration, adaptability and initiative;
• Ability to effectively, maturely and cooperatively work as a part of a team;
• Strong administrative, verbal and written communication skills are mandatory;
• Experience in coaching and staff development is mandatory.

We offer excellent career opportunities, remuneration and benefits to the right candidates. Please state clearly the position you are applying with reference no. in the subject line and send a full resume in MS Word Format including the recruitment channel, present and expected salary to: Human Resources Department, Automated Systems (HK) Limited, 15/F., Topsail Plaza, 11 On Sum Street, Shatin, N.T. or fax to 2601 6936 or email to job@asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data supplied will be destroyed within six months after the selection process.