Our client, an international luxury retailer is urgently looking for a candidate for the above position.

Job Purpose:

The position is responsible to report and coordinate the quality control activities in Fashion, provide support in after sales service for HK and Macau boutiques. Supervise the in-house repair team to perform daily operation and monitor the performance and result.

Key Responsibilities:

Product Quality Responsibilities:

• Supervise the in-house Quality Control operations according to company Quality standards and procedures in Fashion. 
• Identify any potential Quality issue and provide appropriate decision and follow up action to minimize after sales impact
• Prepare Quality alert & highlight to share the latest standard and guidelines 
• Generate the monthly KPI to monitor the operations and results
  

In-house Repair operations:

• Supervise the in-house repair team to perform daily operation & monitor the performance and result
• Spare parts inventory management and ordering for the regular replenishment on seasonal product prepared for potential quality issues
• Responsible to source the repair tools locally and order the spare parts through authorized vendors
  

Fashion After Sales Service Responsibilities and Repair operation:

• Monitor the Quality Report (QRR) activities and provide appropriate solution for customer cases
• Visit the Fashion boutiques weekly to understand and support the after sales at front-end 
• Provide training for both in-house after sales team and boutiques 
• Prepare monthly Quality reports and analysis reporting for continuous Quality improvement
• Regular study and analysis on overall market and competitors to review the repair price strategy

Requirements:  

• Proficient in spoken / written English & Cantonese, Mandarin is a plus
• 5 year experience or above in quality control, customer/after sales and repair service support in luxury fashion business
• Strong computer skills, especially Microsoft Excel and PowerPoint, data analysis and reporting
• Possess a strong caliber in communication, organization and problem-solving skills
• Patient, systemic, and detail-minded, with constant innovation and work dynamic
• Proactively personality, act independently and demonstrate team work

Interested parties, please click http://register.myrecolo.com/job/apply/JBHK130731002 to apply online.

As a high performance talent acquisition consultancy firm, we specialise in providing one of the best recruitment services throughout the region that includes professional staffing, human resources process outsourcing, and talent management consulting across a wide range of industry sectors successfully. 

We service the world's leading financial institutions, global high-tech conglomerates, and multinational commercial organisations. Operating at all levels of senior and top executives, Recolo manages careers of top-notch professionals in Accounting, Banking, Finance, Investment, Risk, Legal, Technology, Sales, Marketing, Real Estate, HR, and Operations fields.