Working Location: Kwai Hing

Reporting to the General Manager, ISC Hong Kong. You will manage, control and develop a portfolio of select, strategic International Supply Chain global customers via engagement strategies and account development activities which drive customer satisfaction, retention and growth.

Job responsibilities:

• Serve as regional ambassador, engagement lead and key point of contact for select strategic customers
• Manage and develop strong relationships across multiple levels and geographies of customer organization
• Respond to customer needs, inquires and complaints/service failures
• Liaise between account management teams at origin and destination
• Engage management, IT, and Supply Chain Engineering to develop account management plans and drive account retention
• Liaise with service providers/subcontractors to drive customer initiatives and ensure smooth handoffs for customer projects

Requirements:

• Degree holder of Logistics/ Supply Chain, or business-related discipline or qualification equivalent to Qualifications Framework (QF)
• Minimum 7 years’ experience in related field or industry
• Demonstrated knowledge of Asia-Pacific freight forwarding, warehousing and logistics business practices
• Strong familiarity with Standard Operating Procedures (SOP)
• Hands on end to end supply chain management experience
• Strong interpersonal and communication skills, analytical and problem-solving skills, planning & organizing skills
• Sales-oriented with business acumen and ability to negotiate
• Proficiency in both written and spoken English; Cantonese and/or Mandarin preferred
• Excellent Microsoft Office skills, particularly MS PowerPoint
• Require to travel

Applications will be treated in strict confidence. Please send application with full particulars of qualifications, experience, current and expected salary by email to dgf_recruit.hk@dhl.com or by post to Human Resources Department, L23, Tower 1 Kowloon Commerce Centre, No. 51 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong. (Please quote ref. no.)

Please visit us at http://www.dhl.com/

All information provided will be kept confidential and used only for processing applications. Applicants not contacted within six weeks may consider their applications unsuccessful. Applications will be retained for six months. Should there be any vacancies in our associate companies during the period, applications will be passed onto them for consideration of employment. Applicants may request to review their personal data through dgf_recruit.hk@dhl.com

All data collected will be used for recruitment related purposes only.