Ref No: 318/AM/PEC/HKTDC

Responsibilities: 

• Build relationship, provide account management and consultancy services to B2B sellers on the small-order online transactional platform, aiming to expand their online business, meeting target numbers, for example, no. of sellers, products available for online selling and online transactions
• Analyze the buyer preference and online purchase behavior, new market and product trend, explore the business opportunities for sellers and help sellers to plan and execute
• Understand eCommerce platform, respond to sellers requests and work with internal teams to resolve sellers’ issues
• Conduct data analysis, sales performance reports and knowledge database for the management regularly
• Work with the teams to support business and revenue growth objective
• Participate in ad hoc projects as assigned

Requirements:

• Degree holder is preferable
• At least 5 years of account management experience is a plus
• Excellent communications, interpersonal and analytical skills
• Customer-oriented with excellent telephone manner, interpersonal and selling skills
• Detail-oriented, self-motivated, target driven and client focused
• Eager to take on new challenges, and strong problem solving skills
• Knowledge of online e-commerce trading platform such as eBay, Taobao, Tmall or other online transactional platforms is beneficial
• Good understanding of SMEs business and operation of online shopping business
• Good command of both written and spoken English and Chinese, fluent in Putonghua
• Acute sense of market and online trends and customer needs with strong analytical mind
• Experience in multiple analytical disciplines including reporting and management information, with the ability to analyze the data and translate into meaningful reports

Remuneration and Benefits: 

The successful candidate will be appointed on temporary terms. Appointment will be made on a fixed-term contract basis, renewable subject to operational needs. Salary will be commensurate with qualifications and experience. 

Application Procedure:

Interested candidates are invited to complete the application form on our website at http://www.hktdc.com/careers.html on or before 16 May 2014. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed after six months.

The Hong Kong Trade Development Council (HKTDC), the statutory organisation promoting Hong Kong’s external trade, seeks dynamic, high-caliber and experienced professionals to join our Exhibitions Department. To strengthen Hong Kong's role as Asia's international business platform, we organise more than 30 world-class international trade fairs in Hong Kong each year.  These fairs, which cover various industries and sectors, create opportunities for companies to promote their products or services to buyers from all over the world.