Specific Job Requirements

•   Performs order/entry and manages several sales spreadsheets associated with documenting and processing orders from wholesalers or direct accounts.

•   Handles general customer service inquiries and routes questions to appropriate resources within Gilead.

•   Works with Finance and Accounting to insure that product orders and shipments to customers are processed correctly and quickly.

•   Provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting Gilead’s trade partners.

•   Works in conjunction with product and/or promotion management to ensure proper inventories of promotional materials and their timely shipment to field representatives and managers.

•   May be the first point of contact for triaging customer claims and complaints.

Key Differentiating Contributions

•   Provides operational support to the department, including timely and accurate input, tracking and processing of orders in internal database systems.

•   Interacts with external customers or vendors in conjunction with data exchanges, return requests, or other routine issues.

•   Processes orders from wholesales or direct accounts in a timely and accurate manner.

•   Supports preparation of materials for management meetings as well as ad hoc reporting.

•   Tasks are completed using well-defined procedures.

Requirements

1.    2+ years of related experience in biotech or pharmaceuticals industry and a BS or BA degree.

2.    Administrative skills specializing in customer service preferred.

3.    Must be able to develop solutions to routine and non-routine problems. 

4.    Good organizational, verbal and written communication skills are required.

5.    Must be able to handle tasks using well-defined procedures with minimal guidance from manager.

6.    General experience with project coordination is helpful.

7.    Proficiency in Microsoft Excel, PowerPoint and Word is required

Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammatory diseases.

Overview

Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. Our worldwide staff of more than 9,000 people is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development.

Working at Gilead provides you with plenty of opportunities for career advancement in a growing and agile environment while working with highly respected teams.

We would like to invite you to be a part of an organization that has helped millions of people around the world live healthier and more fulfilling lives.