We are looking for a high caliber professional to work on the project for our client, a large scale investment bank.

Job Responsibilities

• Handle incoming service requests, incidents and problems via phone, in person, or email
• Log, follow up and report all incoming calls regarding fault, enquiries and service requests
• Provide 1^st level supports on hardware & software troubleshooting
• Escalate incidents and problems to relevant second-level support team or external service providers
• Provide end-user support on PC Software & Hardware
• Provide PC installation and software deployment
• Follow-up the progress of the incident/service requests and provide feedback to users accordingly
• Perform ad hoc IT support duties as assigned
• Maintain PC software and hardware inventory

Requirements

• Diploma or above
• At least 2 years of desktop supports experience
• Experience in PC hardware, standard MS application,
  
• Experience in Window XP, LAN/WAN, Active Directory, Wi-Fi
• Experience in Citrix, Lotus Notes is a great advantage, and familiar with general IT infrastructure (Firewall, networking etc…)
  
• Experience in voice & video conference tools support and knowledge is an added advantage
• Patient, good communication skill, and can work independent

• Good command in both English and Cantonese. Putonghua would be an added advantage
• Holder of MCSE preferred

Interested parties, please send your resume and applications letter (in Word Format) to itc-jobs@itchannel.com.hk