Job Objective:

• Interact directly with customer to process orders and credits; make preparation for the new product.
• Interact with Sales, Marketing, Operations Team, other support staff and Factory in China

Major Responsibilities:

• Follow up orders from customers (from order to delivery) support customer service's daily work
• Co-ordinate closely with operations/shipping and factory in China to ensure all process are running smoothly
• Liaise with internal and external parties to ensure compliance with company’s and customer’s standard operating procedure
• Provide proactive follow up and quality services to customers
  
• Prepare report and support to the Sales Team
  
• Handle customer complaints and provide solutions to customers
  
• Responsible for the on time delivery and inventory control
  
• Participate in some ad hoc projects or tasks
• Provide and process information in response to inquiries, concerns and requests about products and services.

Job Qualifications:

• F7 or above and/or appropriate prior experience
• Knowledge of customer service best principles and practices
• Knowledge of relevant computer applications or quick ability to learn
• Able to act independently and maintain composure when dealing with others
• Knowledge of administrative procedures Numeric, oral and written language applications
• Good command of English and Mandarin both in written and speaking
• Ability to gain product knowledge
• Interpersonal skills, a pleasant, friendly style
• Listening skills
• Problem analysis and problem-solving skills
• Attention to detail and accuracy
• Data collection and reporting*
• Adaptability
• Initiative
• Stress tolerance
• Ability to handle tasks in the best interest of both customer and company

Interested parties, please send full resumes with current and expected salary to Eva Cheung with her email  echeung@velcro.com for interview arrangement

Personal data collected will be used for recruitment purpose only

A well-established foreign import and export company is in search for an experience individual for the following position