Job Description

The Manager IS&CS is responsible for the day-to-day operations and performance of the Inside Sales, Customer Services, and Order Administration staff.

Responsibilities

• Prepare a Department Plan annually based on the Location Plan
• Prepare a manpower plan and a training plan to ensure sufficient staffing and personal and team development
• Develop initiatives to improve the performance of the department and processes
• Manage the group IS/CS/OA-employees (including evaluating the performance, capabilities, attitude and career possibilities of each employee assigned to him)
• Provide coaching and mentoring to improve productivity and efficiency
• Assist and caoch IS, CS and OA with external issues
• Takes lead in hiring new employees to ensure consistent team development
• Orgainze regular team meetings
• Coordinate efforts with other internal departments to ensure customer needs are being met
• Ensure focus of IS on "other customers" to meet the BBM set in the group of customers
• Stimulate the sales of excess stock
• Initiate special sales campaigns and new product lines regarding Inside Sales and Customer Services
• Work with Outside Sales and develop internal programs for fulfilling their needs
• Participate in meeting with OPS and (Outside) Sales meetings
• Coordinate complaint handling
• Propose credit limits for "other customers"
• Initiate and participate in IT-projects
• Assist in the implementation/training of system software to support Sales efforts

Requirements

• Bachelor Degree or above in Sales/Marketing or related disciplines
• At least 8+ years in sales and/or marketing experience in aviation industry or distribution of components in Asia Pacific
• Repair Management Experience would be as asset
• Excellent in English and Chinese (Both Written and Spoken including Mandarin)
• Excellent PC skills on MS Office (Word, Excel, Powerpoint, Outlook, etc)
• Willingness to travel (30% of time)
• Concrete, international management experience
• Decisive, result directed and good organizing skills
• Strong communication skills and people oriented
• Strong affinity with the Aerospace industry and Supply Chain Management

We offer 5-day work week and attractive fringe benefits including medical, dental and annual body check-up insurance. Please send your detailed resume with present & expected salaries and quote reference by mail to: Human Resources Department, Avio-Diepen Hong Kong Ltd., 1501–4 China Aerospace Centre, 143 Hoi Bun Road, Kwun Tong, Kowloon or email: adhk_hr@avio-diepen.com

All information received will be kept in strict confidential and only for employment related purposes. Applicants who are not invited for interview within 6 weeks may consider their application unsuccessful in this instance.

WE ADD VALUE

Proponent is the world’s largest independent aerospace distribution company, grew out of a partnership between Kapco Global and Avio-Diepen. We are 100% employee owned, making our highest global priority to effectively serve our suppliers and customers. Our product portfolio consists of over 400,000 high quality aircraft parts, which we deliver on-time, anywhere in the world. With 115 years of combined aerospace expertise and a shared perspective on what an aerospace distributor can be, we work hard everyday to add value to our suppliers’ and our customers’ supply chains.

To support the rapid growth and our ambitions we would like to invite talented Sales people to join our winning team.