(Ref : CCS-CCE-130823-JDB) 

Responsibilities:

• Handle verbal and written customer enquiries/ complaints in a professional and timely manner
• Maintain consistent and excellent service to customers
• Provide courteous, professional, efficient and flexible service in order to maximize customer satisfaction

Requirements:

We strongly encourage “work-life balance” and hence, we offer attractive remuneration package including 5-day week, comprehensive medical scheme, paternity leave, discretionary bonus, education partnership allowance, company coach service, staff service plan and job-related training etc.

If you have the drive and passion to grasp this challenging career opportunity, please send your comprehensive resume with current and expected salary to hkrecruit@hkbn.net and quote reference code on the subject line.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

Headquartered in Hong Kong, with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, HKBN Group is a leading integrated telecommunications and technology services provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, mobile, voice communications, integrated cloud solutions, data centre facilities, business continuity, information security, system integration and OTT entertainment.

At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.

Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.

HKBN Group is part of HKBN Ltd., which is listed on the Main Board of The Stock Exchange of Hong Kong Limited (SEHK Stock Code: 1310).