The incumbent is responsible for coordinating with End-User, Internal departments and Subcontractors for product repairing / installation and related operation matters.

Responsibilities

• To handle Voice of Customer (VOC) & e-mail enquiry on repairing / installation and related operation matters
• To investigate the cause and recommend improvement actions
• To compile statistics to facilitate Management ongoing business planning
• To collect and process customer feedback survey e.g. Happy Call for continuous service enhancement

Requirements

• Diploma or above in any disciplines with interesting in Electrical Appliance
• Minimum 2 years CS experience, preferably in Consumer Electronics or Telecom industry
• Fluent in spoken English & Cantonese, Putonghua is preferential
• Good communication, presentation, interpersonal and writing skills

We offer competitive remuneration and benefit packages to the right candidate.  Interested parties please send your application with your availability, current and expected salary to adminhr@lge.com or fax to 2909-5234.

Personal data received will be used for recruitment-related purpose only. Short-listed candidates will be notified for interview.  Applicants who not be notified within 1 month will be considered as unsuccessful.  All unsuccessful applications' information will be discarded within 3 months.

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OVERVIEW

LG’s philosophy revolves around people, sincerity, and sticking to the fundamentals. It is to understand our customers and to offer optimum solutions and new experiences through ceaseless innovation, thus helping our customers lead better lives.

We are reaching out to discerning consumers with keen sensibilities - people who continue to explore new activities and take on new challenges to experience more and achieve a better life. We have developed our brand image gradually and consistently, always to communicate, “Life’s Good.” We are contemporary yet authentic, always evolving our fundamental philosophies to the modern arena.

EMPLOYEE

LG Electronics continues to make efforts to implement its management philosophy of respecting human dignity.

Instead of striving for short term achievements, LGE is making an effort to recruit outstanding individuals and foster core human resources, despite difficult business conditions, to ensure long term growth.