(Working Period: September 2013 – December 2013)

The incumbent will be responsible for supervising the daily operations of the Guest Relations Counters. S/he will lead and train a team of frontline staff to render the best guest services to the Park’s visitors; handling enquiries and complaints over counters, supporting all in-park guest services and promotions, and preparing all kinds of monthly reports, as well as providing administrative support to the Guest Services Department. Besides, carrying out any special duties assigned by Senior Guest Services Manager.

Requirements:

• Degree or Diploma in hospitality or any related disciplines
• With at least 4-5 years working experience in hospitality industry and guest-oriented job, of which 3 years are at supervisory level.
• Customer-oriented with pleasant manner
• Strong communication skills with solid experience in complaint escalation handling
• Good command of both spoken and written English and Chinese, including Putonghua
• Able to work under pressure in a fast moving environment
• Willing to work on shifts and during weekends and public holidays
• Less experience individual will be considered as Contract Assistant Guest Relations Manager/ Contract Guest Relations Supervisor
  
  

Applications including details of qualifications, working experience, expected salary, contact telephone number and address should be sent to the Human Resources Division via email: http://www.oceanpark.com.hk/careers  Job Openings --> Part-time/Short-term.

Applicants not contacted within six weeks may consider their application unsuccessful.
Personal data collected will be used for recruitment-related purpose only. 

 Ocean Park Corporation invites applications from suitable candidates to fill the following vacancy: