Custmer Service Executive (IT Helpdesk)
Uniserve Hong Kong Limited
- Company Industries：Information Technology
Job Information
- Post Date：2014-06-13
- Career Level：Entry Level
- Location：Sheung Wan
- Yr(s) of Exp：2 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Others：Recent Graduate will be considered
- Job Function：Call Centre Customer Service - Supervisor/Officer Support
- Benefits：Dental insurance
Job Description
- Provide quality customer service to all of our users through all our channels (Phone, E-Mail, Ticketing System)
- The primary responsibility is to answer support needs via telephone and email, registering calls to logging system and give initial advice to users
- Forward, escalate and follow-up with calls to groups internally and externally (e.g. vendors for the maintenance of hardware and services)
- Perform other administrative duties as assigned
Job requirement:
- Degree in Computer Sciences or similar
- Strong language skills in spoken and written English and Cantonese. Mandarin would be a plus
- Excellent communication skills and social skills
- Strong customer service orientation, honest and easy to speak to
- Experience working in a team-oriented, collaborative environment
- Highly self-motivated, multi-task oriented and can take initiative
- Keen attention to detail
- General knowledge of IT hardware (PC / Laptops / smartphones / printers)
- General knowledge of Operating systems, Microsoft Office, Internet Explorer, Google Chrome, and various end user applications used within a standard office
- General knowledge of printing / multifunction copier / computer peripherals troubleshooting
- Basic networking a plus
- To have at least two years of job experiences in a comparable position (Support in previous job)
- To have ITIL v3 foundation knowledge
We offer an attractive salary and fringe benefits to the successful candidate. If you are interested in this role, please send your full resume with current salary, expected salary and date available to hr@uniserveit.com. Candidates must have the right to work in Hong Kong. For more information about our company, please visit www.uniserveit.com.
NO JOB AGENCIES PLEASE!
Company Info
Uniserve is a Hong Kong based IT Managed Services and Cloud Services provider, serving small and mid-size businesses. Our office and our services continually grow. If you have talent and have passion within the technical and professional services industry, please join us. We are continually looking to improve our services culture with a variety of personalities and technical experts.
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