Key Job Duties & Responsibilities

• Responsible in building customer relationship and related account management, ensuring that customers are satisfy with the services.
• Coordinating service-provisioning & service-onboarding processes, ensuring service delivery in best practices and providing excellent service to customer consistently.
• Conducting reviews with both Internal / External customers to find out usage trends and service needs, opening more business opportunities for the Company.
• Respond to emergency or crisis situations and work with fellow colleagues to implement temporary and long terms solutions. And with use of professional sense to tackle in customer complaints.
• Assist Customer Service Manager in supervising customer service team, ensuring that all operational activities are meet with Company SLA.
• Collecting and analyzing of data or statistics to identify the customer service level.
• Developing Account Serving Management standards, policies, process, procedures and training materials for the organization or department.

Qualifications / Requirements

• Degree Holder in marketing, business discipline or related disciplines
• Minimum 3 years experience in account management/customer service
• Strong sense of responsibility and able to work independently
• Good analytical & self-motivated
• Quick learner with desire to learn new tools and techniques
• Strong communication and interpersonal skills with the ability to provide a quality service to an international customer base
• Fluent in spoken and written English is essential, high level of proficiency in Cantonese and/or Mandarin
• Holder of CCNA or ITIL would be an advantage
• Require to work on some Saturdays and Sundays.

We offer long-term career development opportunities, attractive remuneration package and fringe benefits including 5 days work, medical & dental insurance schemes, generous annual leave, bank holiday & training sponsorship to the right candidate. If you are interested to join a fast growing international company and work with an exciting team, please send us your CV with Expected Salary & Availability to jobs@nexusguard.com.

All information provided will be treated in strict confidence and used solely for recruitment purposes.

Founded in 2008, Nexusguard is a Managed Security Service Provider that specializes in DDoS protection, leveraging its purpose-built technology and infrastructure to deliver cybersecurity solutions to ISPs and enterprises.