Responsibilities:

• Handle and resolve users’ inquiries;
• Conduct outbound call campaigns;
• Assist in database management and maintain database fresh;
• Solicit feedback from customers to improve service and systems;
• Gate keeping of contents of the company’s website;
• Perform UAT of newly launch services;
• Perform administrative duties and other tasks as assigned by supervisor.

Requirements:

• Diploma or above in any discipline;
• 0-3 years’ experience in the field of customer service subject to academic qualification;
• Familiar with digital products or Internet service products is highly desirable;                    
• Proficient in MS Word, Excel, PowerPoint and Chinese word processing;
• Good command of spoken and written Chinese and English;
• Proficient in spoken Mandarin will be an advantage;
• Mature with good telephone manner and be a good team player;
• Good interpersonal and communication skills;
• Able to work independently and with high accuracy;
• Working 5 days a week from Monday to Saturday and on shift duty from 8 a.m. to 10 a.m. subject to operation need;
• Candidate with more experience will be considered as Customer Service Officer.

We offer 5-day workweek, attractive remuneration and fringe benefits (Medical, Dental and Life Insurance and Employer Voluntary Contribution) to the right candidate. Interested parties looking for an exciting career, please send your application letter and resume stating your expected salary and our reference number to recruit@hkecl.net on or before 8 July 2014.

Personal data provided will be used strictly for recruitment and other employment-related purposes. Details of the Personal Information Collection Statement - Recruitment of the Company can be found at http://www.hkedcity.net/hq/recruit/statement.php?chg_lang=1.

Applicants please submit one application for each post. Applicants not invited for interview after 8 weeks from the closing date may consider their applications unsuccessful. The Company reserves the right not to fill the post(s).

香港教育城有限公司（「教城」）是香港特別行政區政府全資擁有的公司。教城的一站式專業教育網站 (www.EdCity.hk)，結合資訊、資源、互動社群與網上服務於一身，致力推動學界透過資訊科技提升學與教效能。