Customer Support Representative
IDT Telecom Asia Pacific Ltd
- Company Industries:Telecommunication
Job Information
- Post Date:2014-07-04
- Career Level:Entry Level
- Location:Wan Chai Area
- Yr(s) of Exp:1 years
- Qualification:Matriculated
- Employment Type:Full Time, Permanent
- Others:Recent Graduate will be considered
- Job Function:Call Centre Customer Service - Supervisor/Officer
- Benefits:Dental insurance Life insurance Medical insurance
Job Description
Job Description\duties:
Part of a small team of agents
Receive and manage incoming query calls from customers
Receive and manage incoming registration calls from customers/retailers
Work closely with retail management and sales
Analyse and report day to day CS data
Make outbound calls to customers
Ad hoc CS related admin tasks
Personal Requirements:-
Permit to work in Hong Kong
Minimum form seven High School Graduate.
Inbound and outbound CS management experience necessary. Telecoms or technology preferable.
Computer literacy & good communication skills essential.
- Fluent Bahasa Indonesia, with English & Cantonese literacy a benefit.
The applicant should have a high level of confidence when dealing with customers and be able to both lead and work as part of a team.
Interested parties please send full resume (with availability, current/last & expected package) to careers@idtasia.net Information collected will be used for recruitment purposes only.
For more information about IDT Asia and IDT Corporation, visit our websites at http://www.idtasia.net and http://www.idt.net
Company Info
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