Job Duties

1)     As a member of the IDT Fault Desk, you will create, investigate and resolve trouble tickets related to wholesale LD and International telephone service.

2)     You will assist IDT’s customers on the phone and via email/online.

3)     You will escalate issues within IDT appropriately and professionally.

4)     You will open trouble tickets with the other carriers and follow up to get resolution.

5)     You will use proprietary tools to investigate routine and non-routine telecommunications issues which are typically related to call routing. Your investigation involves retrieving and analyzing call records and call statistics.

6)     You will work closely with other global internal departments to aid the fault resolution process.

7)     You will communicate ticket status in writing and verbally to our Account Managers and to customers.

8)     You will work closely with the Sales Team to handle escalations and to make sure they are updated on our progress.

9)     To carry out ad hoc analysis: traffic profile, traffic distribution, fault status as well as provide a quality stats summary and interpretation: ASR, ALOC, NER, PDD etc.

 Requirements

• Degree holder in Telecommunications preferable
• 1 year or above experience in telecommunications preferable
• Strong Analytical and problem solving skills
• Must be confident, team players and display excellent communication skills 
• Able to work under pressure, pleasant personality with good interpersonal skills
• Excellent command of both written and spoken English
• Sound Knowledge on MS software especially MS Word, Excel, PowerPoint
• Immediate availability is preferable

Interested parties please send full resume (with availability, current/last & expected package) to careers@idtasia.net

Information collected will be used for recruitment purposes only.

For more information about IDT Asia and IDT Corporation, visit our websites at www.idtasia.net and www.idt.net