The PC Technician/ Information Systems Specialist I/Service Engineer will assist in providing basic technical support for computers and associated networks; troubleshoot and repair personal computers and associated peripherals; and assist in analyzing failed equipment.

Additionally candidate will assist in installation projects and special projects.

This individual will be performing these duties in a face to face customer environment.  The Information Systems Specialist I will perform shift work in a 24x7x365 environment. The candidates would be responsible to fix incidents at the airline counter within relevant SLAs.

Responsibilities:

• Conduction of planned maintenance, corrective maintenance and other services of the system, work stations and peripheral equipment;
• Attending fault calls and restoring the system within the required Service Levels;
• Repairing, installing and maintaining computers and peripheral equipment;
• Assisting with in-network connectivity/cabling and networking hardware;
• Perform regular patrol to the systems coverage locations.
  
  

Requirements:

• Two (2) years of maintenance experience on computer hardware/software
• Two (2) years of experience working directly in a customer service environment;
• Certification/diploma in computing and/or engineering or other appropriate discipline;
• Good command in both spoken and written English and Chinese. Good in speaking Mandarin is in advantage;
• ITIL v3 Foundation Certification is in advantage;
• Knowledge in IT PC hardware installation / setting and configuration;
• Ability to work shift work in a 24 x 7 x 365 environment.                                                

Reporting Structure:     Reports to Site Manager

Interested Candidates please email the CV’s to – phon@arinc.com

For more information on our Company please visit us on the web - www.arincmanagedservices.com

ARINC Inc. is a leading global provider of Outsourced Managed IT Services and Maintenance Support services to airports all over the world. Our services decrease costs, enhance day-to-day operations, and increase the reliability of operating equipment for our customers.