Job responsibilities

Donation Administration

• Undertake data entry and data enhancement tasks to improve the accuracy of the CRM system
• Receive and receipt offline (one-off) donations from different payment channels (cash/cheque/bank transfer/credit card)
• Maintain recurring gift records and payment details from different payment channels (PayPal/credit card/autopay)
• Commit online donation batches in the CRM system
• Create CSV files for recurring gift payments for uploading into the CRM system
• Establish, maintain and improve donation administration procedures
• Maintain donation filing system
• Processing return mail from marketing campaigns
• Handle donor inquiries/correspondence and follow up
• Provide administrative support to the Fundraising Team as required

Reception Operation and Office Administrative Support

• Answer telephone calls and greet visitors in a professional manner
• Assure the tidiness of the reception and conference rooms area
• Handle conference room booking and set up
• Sort and distribute incoming and outgoing mails, faxes
• Arrange courier services
• Update the telephone list
• Provide office administrative support, including office supplies purchases and maintenance, invoice verification
• Organize travel arrangements, flights and hotel accommodation
• Assist in office renovation and relocation
• Keep an update and accurate record on vendor contact and equipment inventory
• Any other duties as assigned by the Assistant Manager, HR & Admin

Requirements

• Form 7 or above with at least 3 years relevant experience, preferred in service industry (experience in NGO sector is an advantage)
• Excellent telephone manner, mature, pleasant personality
• Strong organization and communication skills, self-motivated, detailed-oriented and willingness to learn
• Proficiency in spoken and written English is a must; fluency in spoken and written Chinese is also required
• Proficiency in MS Office
• Hands on experience with databases, particularly CRM, an advantage
• Immediate availability preferable

The successful candidate is required to sit at reception counter.

Interested parties should send application stating present and expected salary to hrhkg@animalsasia.org (in Word format). Please quote the reference "AAF-DRO-20140728" at the email subject. Application without the reference, cover letter and resume will not be considered.

Applicants who have not received a reply after six weeks from the date of the advertisement should consider their applications unsuccessful.

Personal data collected will be used for recruitment-related purposes only.

Animals Asia Foundation is an animal welfare charity dedicated to ending cruelty and restoring respect for all animals across the region. We are a grass-roots Asia-based non-governmental organisation headquartered in Hong Kong, with offices in the UK, Germany, Australia, USA and Moon Bear Rescue Centres in China and Vietnam.