CUSTOMER CONTACT CENTRE
Customer Contact Centre Officer (Securities Trading)

The incumbent will be responsible for securities trading and answering related enquiries through phone. He / She should provide excellent customer services and execute customer dealing orders promptly and accurately. He / She will also handle customer complaints and support daily operations to ensure all relevant activities are in compliance with the requirements of the Bank and regulatory authorities.

Requirements:

• Diploma in a related discipline or other relevant qualification
• Passes in Hong Kong Securities Institute Licensing Examinations
• Minimum of two years’ banking experience, with exposure to call centre operations or securities trading an advantage
• Good knowledge of stock market
• Good communication, interpersonal and analytical skills
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English, Chinese, and Putonghua
  

We offer excellent career prospects to the right candidates. Salary will be commensurate with qualifications and experience. Our attractive remuneration package includes: 

• Variable bonus
• Low interest rate housing loan
• Retirement benefits
• Medical benefits
• 18 working days' annual leave
• 5-day work week
  

To apply, please send your resume, including personal particulars, employment history, current and expected salary, and contact phone number by e-mail (e-mail address: recruit06@hangseng.com) or by fax (fax. no.: 3409 2927) to HR Relationship Management Department, Hang Seng Bank Limited.  You are also welcome to visit our website, www.hangseng.com, for further details about career opportunities with our Bank.  Applicants who are not contacted within one month may consider their applications for the specified position unsuccessful. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies.  The personal data of unsuccessful job applicants may be retained for a maximum of three years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank  to do so, after which the personal data will be destroyed.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.