Channels Management
Senior Customer Service Representative (Retail Margin Trading)

Principal responsibilities:

• Handle precious metal and flexiforex trading and answering related enquiries from premium customers
• Provide excellent customer services and execute customer dealing orders promptly and accurately
• Handle customer complaints and support daily operations to ensure all activities are in compliance with the requirements of the Bank and regulatory authorities
• Propose and implement streamlining initiatives to improve operational efficiency

Requirements:

• Diploma or above in a related discipline or other relevant qualification
• Passes in Hong Kong Securities Institute Licensing Examinations
• Minimum of two years’ retail banking experience with knowledge of retail margin operations
• Able to work rotating shift hours, including weekends and / or public holidays
• Good communication and interpersonal skills
• Strong self-motivation, with the ability to work independently and under pressure
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

To apply, please send your resume, including personal particulars, employment history, current and expected salary, and contact phone number by e-mail (e-mail address: recruit06@hangseng.com) or by fax (fax. no.: 3409 2927) to HR Relationship Management Department, Hang Seng Bank Limited. Applicants who are not contacted within one month may consider their applications for the specified position unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of three years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.
 

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.